Terms of Service

These Terms of Service (“Terms”) govern your access to and use of wellness90210.com (the “Website”) and your engagement with Wellness 90210 (“Wellness 90210,” “we,” “us,” or “our”), a wellness and aesthetic medicine practice located in Beverly Hills, California.

By visiting the Website, submitting an inquiry or appointment request, joining a mailing or priority-access list, communicating with us, or receiving services from us, you agree to these Terms. If you do not agree, please do not use the Website or our services.

These Terms contain a limitation of liability (§19) and, in §21, an agreement to resolve most disputes by binding individual arbitration and to waive class actions. Claims of professional negligence and claims for bodily injury are expressly excluded from that arbitration agreement and from the limitation of liability.

1. Who We Are

Wellness 90210 is a wellness and aesthetic medicine practice located at 435 N Bedford Dr, Suite 411, Beverly Hills, CA 90210. Medical services are provided by or under the supervision of licensed physicians, under the direction of our Medical Director, Dr. Sherwin Hariri, MD, together with licensed and certified clinical staff practising within their respective scopes of practice under California law.

Nothing on the Website creates any professional relationship other than as described in these Terms and in the clinical documents described in §3.

2. The Website Is Not Medical Advice

All content on the Website — including service and treatment descriptions, the treatment menu, pricing, editorial content, and any general wellness information — is provided for general informational and marketing purposes only.

Website content is not medical advice, diagnosis, or treatment, is not a substitute for consultation with a qualified healthcare professional, and does not establish a physician-patient relationship. A physician-patient relationship is established only when you are formally accepted as a patient of the practice, following consultation and the execution of the applicable clinical documents.

Never disregard or delay seeking professional medical advice because of something you have read on the Website.

If you are experiencing a medical emergency, call 911 or go to the nearest emergency department immediately. Do not use the Website, our forms, email, or social media messages to communicate an emergency or an urgent clinical concern — those channels are not monitored continuously and are not appropriate for urgent care.

3. Relationship to Clinical Documents

These Terms govern your use of the Website and the general commercial aspects of your relationship with Wellness 90210. They do not govern the clinical care itself.

Before treatment, you will be asked to review and sign separate documents, which may include:

• Treatment-specific informed consent forms
• A medical history and health intake questionnaire
• Our Notice of Privacy Practices under HIPAA
• Financial responsibility, payment, and cancellation agreements
• Photography and media release forms, where applicable
• Any arbitration agreement offered under California Code of Civil Procedure § 1295

Those documents are specific to your care and, where they conflict with these Terms on any subject they address, those documents control. These Terms control on all other matters.

4. Eligibility and Age Requirements

The Website is intended for adults. You must be at least 18 years of age to book an appointment, submit an inquiry, or provide personal information through the Website.

Certain treatments are available only to patients aged 18 or older regardless of consent, and others may be provided to a minor only with the presence and written consent of a parent or legal guardian and where clinically appropriate. We may decline to treat a minor at our discretion.

By using the Website you represent that the information you provide is accurate and that you are providing it on your own behalf, or as the authorised parent, guardian, or legal representative of the individual concerned.

5. Consultation, Candidacy, and Our Right to Decline

All medical and aesthetic treatments require a consultation and a determination that you are an appropriate candidate. Booking an appointment, paying a deposit, or purchasing a package does not entitle you to receive any particular treatment.

We may decline, modify, defer, or discontinue any treatment at any time — including after an appointment has begun — where our clinicians determine in their professional judgement that it is not clinically appropriate, not safe, or not in your interest. This includes situations involving:

• Incomplete, inaccurate, or withheld medical history
• Contraindications, medication interactions, or active infection
• Pregnancy or breastfeeding, where relevant to the treatment
• Expectations we do not believe a treatment can meet
• Attendance under the influence of alcohol or non-prescribed substances
• Behaviour that is unsafe or disrespectful toward our staff or other patients

You are responsible for providing complete and accurate health information, including all medications, supplements, allergies, prior procedures, and medical conditions, and for following all pre-treatment and aftercare instructions given to you.

6. Individual Results and No Guarantee of Outcome

The practice of medicine and aesthetic medicine is not an exact science. Results vary from person to person and depend on factors including anatomy, age, genetics, skin condition, health status, lifestyle, adherence to aftercare, and the number of sessions completed.

No clinician, employee, or representative of Wellness 90210 makes any guarantee, warranty, or assurance regarding the outcome of any treatment, the degree or duration of any improvement, or that any particular result will be achieved. Any statement of expected results is a professional estimate, not a promise.

Before-and-after images, testimonials, and reviews shown on the Website or our social media reflect the experience of specific individuals. They are not a prediction of your results, are not paid endorsements unless disclosed as such, and may reflect multiple sessions or treatments performed in combination.

7. FDA Status, Off-Label Use, and Compounded Products

Some treatments offered by Wellness 90210 involve products or protocols that are used off-label, are compounded by a licensed pharmacy, or are not approved or cleared by the U.S. Food and Drug Administration (“FDA”) for the purpose for which they are being used.

Lawful off-label prescribing is a matter of physician judgement and is common in medicine. However, it is important that you understand the distinction, which will be explained during consultation and in your treatment-specific informed consent:

• Neuromodulators, dermal fillers, and injectable treatments may be used off-label for indications other than those listed on their FDA-approved labelling
• Medical weight-loss protocols may involve compounded formulations, including compounded semaglutide or tirzepatide, which are not FDA-approved products and are not evaluated by the FDA for safety, efficacy, or quality
• Intravenous nutrient therapy, NAD+ protocols, peptides, and ozone therapy are generally not FDA-approved for the treatment or prevention of any disease
• Regenerative treatments including exosome and cell-based products are not FDA-approved for the indications for which they may be offered, and evidence for them continues to develop

Nothing in the Website or in these Terms is intended to claim that any treatment we offer diagnoses, treats, cures, or prevents any disease. Statements about wellness, vitality, energy, longevity, or appearance have not been evaluated by the FDA.

8. Appointments, Cancellations, and Late Arrival

Appointments may be requested through our booking platform, by telephone at (424) 339-0210, by email, or through a form on the Website. A requested time is not confirmed until we confirm it.

Cancellations and rescheduling

Appointment times are reserved for you and cannot be offered to another patient once held. We ask that you cancel or reschedule at least 24 hours before your appointment. Cancellations inside that window, and appointments missed without notice, may incur a cancellation or missed-appointment fee, or the forfeiture of a deposit or of one session from a prepaid package.

Any such fee will be disclosed to you before it is charged, and the specific amounts applicable to your appointment are set out in the booking confirmation and in the financial agreement you sign with the practice.

Late arrival

If you arrive more than 15 minutes late, we may need to shorten your treatment so that it ends as scheduled, or to reschedule it. Where a shortened or rescheduled appointment results from late arrival, the full appointment fee may still apply.

Changes by us

We may occasionally need to reschedule an appointment because of clinician illness, equipment or supply issues, or other circumstances beyond our control. We will offer you the earliest suitable alternative and will refund any deposit paid for an appointment we cancel and cannot reasonably reschedule.

9. Pricing, Payment, Packages, and Refunds

Pricing

Prices shown on the Website, including on our treatment menu, are provided as a guide and are subject to change without notice. Treatments listed as requiring a consultation are priced according to the protocol designed for you. Prices quoted per unit, per vial, or per session depend on the quantity used and the number of sessions clinically indicated.

The price applicable to your treatment is the price disclosed to you and agreed before treatment begins. Prices do not include gratuities and, where applicable, exclude taxes.

Payment

Payment is due at the time of service unless otherwise agreed in writing. We do not bill health insurance for elective aesthetic or wellness services, and such services are generally not covered by insurance. Where a service may be eligible for reimbursement, it is your responsibility to seek it from your plan.

Packages, memberships, and gift certificates

Prepaid packages and memberships are personal to you, are non-transferable unless we agree otherwise in writing, and are subject to the terms disclosed at purchase. Any membership with recurring billing will have its price, billing interval, and cancellation method disclosed to you before you enrol, and may be cancelled in the manner described at enrolment.

Gift certificates issued by Wellness 90210 do not expire and are not subject to service or dormancy fees, in accordance with California Civil Code § 1749.5.

Refunds

Because our services are performed personally and the products used are consumed at the time of treatment, fees for treatments already rendered are non-refundable. This does not limit any right you have under California law, and it does not apply where a treatment could not be performed for reasons within our control.

Unused portions of a prepaid package may be refunded at our discretion, valued at the non-package price of the sessions already used. If a clinician determines that you should not continue a course of treatment for medical reasons, we will refund the unused balance on that basis.

10. Third-Party Booking, Forms, and Payment Platforms

Our appointment scheduling and certain intake forms are operated through third-party platforms, including our practice-management provider. Selecting “Book” or submitting certain forms will take you to, or embed, a service operated by that provider.

Information you submit through such a platform is processed by that provider under its own terms and privacy policy in addition to ours. Card payments are processed by third-party payment processors; we do not store full payment card numbers.

We are not responsible for the availability, accuracy, or independent acts and omissions of third-party platforms, though we remain responsible for our own handling of the information we receive from them, as described in our Privacy Policy.

11. Communications, Text Messages, and Marketing

By providing your telephone number or email address, you consent to receive communications from us relating to your inquiry, appointments, and care, including appointment confirmations, reminders, and follow-up.

Where you separately opt in, we may also send marketing communications about our services, events, and offers. Message and data rates may apply, and message frequency varies. You may opt out of marketing text messages by replying STOP, and out of marketing emails using the Unsubscribe link or by contacting contact@wellness90210.com.

Opting out of marketing does not stop transactional messages necessary to administer your appointments and care. Consent to marketing messages is not a condition of receiving treatment.

Email, web forms, and social media messages are not secure channels. Please do not use them to send sensitive medical information; we will direct you to an appropriate channel where clinical detail is needed.

12. Telehealth

Where we offer consultations or follow-up by telehealth, those services are provided only to individuals physically located in a state where the treating clinician is licensed, which for our practice is ordinarily California.

Telehealth has inherent limitations: a clinician cannot physically examine you, technology can fail, and some assessments and all procedural treatments require an in-person visit. Your clinician may determine at any point that an in-person visit is necessary. Telehealth-specific consent will be obtained separately where required.

13. Privacy and Health Information

Our handling of personal information collected through the Website, our forms, and our advertising is described in our Privacy Policy, which is incorporated into these Terms by reference.

Protected Health Information created or received in the course of providing care is governed by HIPAA, applicable California medical privacy law including the Confidentiality of Medical Information Act, and our Notice of Privacy Practices, rather than by the Website Privacy Policy.

14. Acceptable Use of the Website

You agree not to:

• Use the Website for any unlawful purpose or in violation of these Terms
• Submit false, misleading, or another person’s information without authority
• Attempt to gain unauthorised access to the Website, our systems, or any account
• Interfere with, disrupt, overload, or probe the Website or its security features
• Scrape, harvest, or systematically extract content or data, or use automated means to access the Website except for standard search engine indexing
• Introduce malware or any harmful code
• Post or transmit content that is unlawful, defamatory, harassing, or infringing
• Use the Website’s content to train machine-learning models without our written permission

We may suspend or terminate access to the Website, and decline to provide services, in response to any breach of this section.

15. Intellectual Property

The Website and its contents — including text, photography, video, graphics, layout, design, and the Wellness 90210 name and marks — are owned by Wellness 90210 or its licensors and are protected by copyright, trademark, and other laws.

You may view and print Website content for your own personal, non-commercial use. You may not otherwise copy, reproduce, republish, distribute, modify, or create derivative works from it without our prior written permission.

Third-party brand names and product marks referenced on the Website — including Botox® Cosmetic, Dysport®, Kybella®, and other product and device marks — are the property of their respective owners. Their appearance identifies the products we use and does not imply that those owners endorse or are affiliated with Wellness 90210.

16. Photography, Media, and Reviews

Clinical photographs may be taken as part of your care to document baseline condition and progress. Those images form part of your medical record.

We will not use your image in marketing, on the Website, or on social media without your separate written authorisation, which is voluntary, is not a condition of treatment, and may be withdrawn on notice for future use.

If you submit a review, testimonial, comment, or other content to us or about us publicly, you grant us a non-exclusive, royalty-free licence to reproduce and display it in connection with our services, with attribution as you provided it. You are always free to publish honest reviews of your experience; nothing in these Terms restricts that right.

17. Third-Party Links and Content

The Website may link to or embed websites, booking systems, maps, and social media operated by third parties. We provide those links for convenience and do not endorse, control, or take responsibility for their content, practices, availability, or policies. Your use of a third-party service is governed by that service’s own terms.

18. Disclaimer of Warranties

The Website and its content are provided on an “as is” and “as available” basis. To the fullest extent permitted by law, we disclaim all warranties relating to the Website, express or implied, including implied warranties of merchantability, fitness for a particular purpose, and non-infringement.

We do not warrant that the Website will be uninterrupted, secure, or error-free, or that Website content — including pricing and treatment descriptions — is complete or current at all times.

This section applies to the Website. It does not disclaim any duty of care owed to you as a patient, which is governed by the standard of care applicable to licensed healthcare professionals in California.

19. Limitation of Liability

To the fullest extent permitted by law, Wellness 90210 and its owners, clinicians, employees, and contractors will not be liable for indirect, incidental, special, consequential, exemplary, or punitive damages, or for lost profits, arising out of your use of the Website or your inability to use it.

To the fullest extent permitted by law, our aggregate liability arising out of your use of the Website is limited to one hundred U.S. dollars ($100).

This section does not limit, and nothing in these Terms limits, our liability for death or bodily injury, for professional negligence in the provision of medical care, for gross negligence, for fraud or intentional misrepresentation, or for any other liability that cannot lawfully be limited. California Civil Code § 1668 renders void any contract that purports to exempt a party from responsibility for its own fraud, wilful injury, or violation of law, and nothing here is intended to do so.

20. Indemnification

You agree to indemnify and hold harmless Wellness 90210 and its owners, clinicians, employees, and contractors from third-party claims and reasonable costs arising out of your misuse of the Website, your breach of these Terms, your violation of law, or your infringement of the rights of another. This does not apply to any claim arising from our own acts or omissions.

21. Dispute Resolution and Arbitration

Let us resolve it first

If you have a concern, please contact us at contact@wellness90210.com so we can attempt to resolve it directly. Most matters are resolved this way. Both parties agree to attempt informal resolution in good faith for 30 days before commencing a formal proceeding.

Binding individual arbitration

Except for the claims excluded below, any dispute arising out of or relating to these Terms or your use of the Website that is not resolved informally will be settled by binding individual arbitration administered by JAMS under its applicable consumer rules, before a single arbitrator, seated in Los Angeles County, California. Judgment on the award may be entered in any court of competent jurisdiction. The Federal Arbitration Act governs the interpretation and enforcement of this section.

To the extent permitted by law, disputes will be arbitrated on an individual basis only, and not as a class, collective, consolidated, or representative action.

Claims that are excluded from arbitration

The agreement to arbitrate does not apply to:

• Claims of professional negligence or medical malpractice, and any claim for bodily injury arising from the provision of medical care — these are not covered by this section and may be governed only by a separate written arbitration agreement that satisfies California Code of Civil Procedure § 1295
• Claims that qualify for small claims court, which either party may bring there
• Requests for injunctive relief regarding intellectual property or unauthorised access to the Website
• Any representative claim that applicable law does not permit to be waived

Your right to opt out

You may opt out of this arbitration agreement by emailing contact@wellness90210.com with the subject line “Arbitration Opt-Out” within 30 days of first accepting these Terms. Opting out affects nothing else in these Terms and will not affect your care.

22. Governing Law and Venue

These Terms are governed by the laws of the State of California, without regard to its conflict-of-laws rules. Subject to §21, you and Wellness 90210 submit to the exclusive jurisdiction of the state and federal courts located in Los Angeles County, California.

We make no representation that Website content is appropriate or available outside the United States. Our services are offered from Beverly Hills, California.

23. Accessibility

We are working to keep the Website usable by as many people as possible, including users of assistive technology. If you encounter a barrier on the Website, or need assistance accessing information or booking an appointment, please contact us at contact@wellness90210.com or (424) 339-0210 and we will help you directly.

24. Changes to the Website, Services, and These Terms

We may modify or discontinue services, treatments, and Website features at any time. We may also update these Terms to reflect changes to our business, services, or legal obligations.

When we make changes, we will update the Last Updated date at the top of this page. Changes apply prospectively from that date. Your continued use of the Website after a change takes effect constitutes acceptance of the revised Terms.

25. General

If any provision of these Terms is held unenforceable, it will be limited or severed to the minimum extent necessary and the remaining provisions will stay in full effect. Our failure to enforce a provision is not a waiver of it.

You may not assign these Terms; we may assign them in connection with a merger, acquisition, or sale of assets. These Terms, together with our Privacy Policy and the clinical documents described in §3, are the entire agreement between you and Wellness 90210 regarding the Website.

We are not liable for any delay or failure to perform caused by circumstances beyond our reasonable control.

26. Contact Us

For questions about these Terms, please contact: